Privacy Policy

 

Wakefield Handmade ("we," "us," or "our") operates wakefieldhandmade.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or placing an order, you agree to the collection and use of information as described here.

1. Information We Collect

Information you give us directly:

  • Name, email address, shipping/billing address, and phone number when you place an order
  • Email address when you sign up for our newsletter or a pop-up offer
  • Phone number when you sign up for SMS/text message marketing
  • Any information you send us via contact forms or email

Information collected automatically:

  • Basic technical data such as IP address, browser type, device information, and pages visited, collected through our hosting platform (Shopify) and any analytics or advertising tools we use (see Section 5)
  • Cookies and similar technologies (see Section 6)

Payment information:

  • Payment is processed by our payment provider(s) through Shopify. We do not store your full credit card number on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including custom/made-to-order pieces
  • Communicate with you about your order (confirmations, shipping updates, made-to-order timelines)
  • Send marketing emails and text messages, such as new collection announcements or promotions, if you've opted in
  • Improve our Site, products, and customer experience
  • Prevent fraud and comply with legal obligations

3. Email Marketing

If you subscribe to our newsletter or provide your email at checkout or via a pop-up, we may send you marketing emails about new collections, restocks, and promotions. Every marketing email includes an unsubscribe link, and you can opt out at any time. Opting out of marketing emails will not affect transactional emails about an order you've placed.

4. SMS/Text Message Marketing

If you sign up for SMS marketing (for example, through a pop-up or checkout opt-in), you consent to receive recurring automated marketing text messages from Wakefield Handmade, such as new collection announcements, restocks, and promotions, at the phone number provided.

  • Message and data rates may apply.
  • Message frequency varies.
  • Consent to receive SMS marketing is not a condition of any purchase.
  • You can opt out at any time by replying STOP to any message. Reply HELP for help.
  • We will not sell or share your phone number with third parties for their own marketing purposes. We may share it with our SMS marketing platform provider solely to send you these messages.

5. Analytics and Advertising

We may use third-party analytics tools (such as Google Analytics) and/or advertising tools (such as the Meta/Facebook Pixel) to understand how visitors use our Site and to measure the performance of our marketing. These tools may collect information about your browsing behavior on our Site and, in some cases, across other sites.

[Note: confirm which of these you actually use, and remove or keep this section accordingly — see note at the end of this document.]

6. Cookies

Our Site uses cookies — small text files stored on your device — to keep your cart working, remember your preferences, and (if applicable) support analytics and advertising. You can set your browser to refuse cookies, but some parts of the Site may not function properly as a result.

7. Sharing Your Information

We do not sell your personal information. We share information only with:

  • Shopify, our e-commerce platform, which hosts our store and processes orders
  • Payment processors, to complete transactions
  • Shipping carriers, to deliver your order
  • Email and SMS marketing providers (e.g., Klaviyo, Omnisend, or Shopify Email/SMS), if you've opted into marketing
  • Law enforcement or other parties, if required by law

8. Data Retention

We retain order and customer information for as long as needed to fulfill orders, comply with legal and tax obligations, and maintain business records. You may request deletion of your personal information at any time (see Section 10).

9. International Shipping

We ship to customers in the United States and Canada. If you're located in Canada, your information will be transferred to and processed in the United States, where our store and service providers are based.

10. Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Unsubscribe from marketing emails or texts at any time
  • Contact us with any privacy questions or requests

To make a request, contact us at [EMAIL ADDRESS].

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact us for details.

11. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes. Continued use of the Site after changes means you accept the updated policy.

13. Contact Us

Questions about this Privacy Policy? Reach out:

Wakefield Handmade Email: [EMAIL ADDRESS] Website: wakefieldhandmade.com