CONTACT WAKEFIELD STUDIO
I might be up to my elbows in clay when your call comes in. If I'm not able to answer your call right away, please leave a message, drop me an email or complete the form below.
Shipping & Delivery
My goal is to get your order to you as quickly and economically as possible. In-stock items usually ship within 48 hours of your order. We ship via UPS Ground.
If you need to get an order delivered faster than the 4-6 business day time frame, please call and we can set up a rush delivery with UPS. Shipping rates will vary.
Returns and Exchanges
I want you to be happy with your Wakefield Studio pottery purchase. If that is not the case, I will work hard to make things right. If you decide the piece you ordered is just not right for you, (too big, too small, not the right color, etc.) you may return it for credit or refund, but you'll need to pay the return shipping costs. If there is some kind of defect to the piece that I failed to notice when I was packing it, we can work out the right replacement. (It usually doesn't make economic sense to ship pots back)
Breakage in Shipping
Occasionally, breakage occurs during shipping. if this happens with your order, please send me an email with information on what was damaged. Also, please let me know if the box appeared damaged, and if possible send a digital photo of the broken pottery and the box, This will facilitate getting a claim paid by UPS. In the meantime, I will work with you to get a replacement out ASAP.